Privacy policy

Last Updated: 8/1/25

This Privacy Policy describes how Daddy’s Homemade (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from daddys-syrup.myshopify.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using or accessing our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. When we do, we will:

  • Post the revised Privacy Policy on the Site

  • Update the “Last Updated” date

  • Take any other steps required by applicable law

2. Information We Collect

A. Information You Provide to Us Directly

We collect the following personal information when you interact with our Services:

  • Basic contact details: Name, address, email, and phone number

  • Order information: Billing/shipping address, payment confirmation, email, phone number (used for order updates or delivery communications)

  • Account information: Username, password, and security questions

  • Shopping activity: Items you view, add to cart, or add to your wishlist

  • Customer support information: Details you provide in communications with us

B. SMS, Email, and Phone Communications

When you provide your email or phone number (at checkout, on our website, or by texting us), you may receive communications from us, including:

  • Transactional messages (e.g., order confirmations, shipping updates, or support)

  • Marketing emails or promotional text messages, if you opt in

By opting in to SMS, you agree to receive recurring automated marketing and personalized text messages from Daddy’s Homemade at the phone number provided.

  • Consent is not a condition of purchase

  • Message and data rates may apply

  • Message frequency varies

  • Reply STOP to cancel or HELP for help

You can opt out of marketing emails anytime using the “Unsubscribe” link in our emails. Transactional messages related to your orders or account may still be sent.

C. Cookies, Usage Data & Cart Tracking

We automatically collect certain information about your device and site interaction using cookies, pixels, and similar technologies, including:

  • IP address, browser type, device type, operating system

  • Pages viewed, items in your cart, time on site, and click activity

  • Interaction with our emails and ads

Cart Tracking for SMS
Daddy's Homemade's website uses cookies and similar technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to:

  • Improve your shopping experience

  • Determine when to send cart reminder messages via SMS (if you have opted in)

For details on Shopify cookies, visit: https://www.shopify.com/legal/cookies

D. Information from Third Parties

We may receive personal information about you from:

  • Vendors and service providers (e.g., Shopify, payment processors, shipping partners)

  • Marketing and advertising partners

  • Analytics providers

Any third-party information is treated in accordance with this Privacy Policy.

3. How We Use Your Personal Information

We use your information to:

  1. Provide Products and Services – Process and fulfill orders, ship products, and provide support

  2. Communicate with You – Send transactional emails, phone calls, and text messages for order updates and support

  3. Marketing and Promotions – Send promotional emails and SMS/text campaigns (if opted in)

  4. Security and Fraud Prevention – Detect and prevent fraudulent or illegal activity

  5. Improve Our Services – Analyze trends and site usage to enhance your experience

4. How We Share Personal Information

We may share your information with:

  • Vendors and service providers performing services on our behalf (e.g., SMS/email providers, shipping carriers, payment processors)

  • Business and marketing partners, if you have opted into promotional communications

  • Affiliates within our corporate group

  • As required by law, to comply with legal obligations or law enforcement

  • In business transactions, like a merger, acquisition, or sale of assets

SMS Opt-In Data
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any non-affiliated third parties and is used solely to send authorized communications (e.g., order updates, cart reminders, promotional texts if opted in).

We do not sell or share sensitive personal information for the purpose of inferring characteristics about you.

5. User-Generated Content

If you post product reviews or other content to public areas of our Site, that information is visible to others. We cannot control who views or uses this information.

6. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to request deletion.

7. Security and Retention

We use reasonable measures to protect your personal information but cannot guarantee 100% security.
We retain your personal information as long as necessary to:

  • Provide the Services

  • Fulfill legal obligations

  • Resolve disputes

  • Enforce agreements

8. Your Privacy Rights & Choices

Depending on your location, you may have the right to:

  • Access/Know what personal information we hold about you

  • Delete your personal information

  • Correct inaccurate information

  • Request portability of your data

  • Restrict or withdraw consent for certain processing

  • Opt out of marketing emails or texts

We will verify your identity before processing requests. You may designate an authorized agent to submit requests on your behalf.

9. SMS & Email Opt-Out

  • Text messages: Reply STOP to opt out of promotional texts. Reply HELP for help. Transactional texts (like order updates) will still be sent as needed.

  • Emails: Click “Unsubscribe” in any marketing email to stop promotional emails. Transactional emails (like receipts and order updates) will continue.

10. Contact Us

If you have any questions or wish to exercise your rights:

Email: hello@daddyshomemadesyrup.com
Mailing Address: United States
SMS Opt-Out: Reply STOP to any message or email us.